FAQ

Frequently asked questions

Answers to common questions about accounts, deposits, withdrawals, investment plans, reporting, and risk across our crypto and forex investment platform.

Q. What is Stratovia Investments and what do you offer?

Stratovia Investments is an investment platform focused on crypto and forex portfolios. We provide investment plans, performance reporting, and a dashboard to track deposits, withdrawals, and portfolio activity.

Q. How do I create an account?

Click the Get Started button and complete registration. Once your account is created, you can log in, review plans, and fund your wallet to begin investing.

Q. Where can I see my performance and history?

Your dashboard shows plan performance, active investments, deposits, withdrawals, and transaction history. You can monitor progress and manage your account at any time.

Q. Is investing in crypto and forex risky?

Yes. Crypto and FX markets can be volatile. We use portfolio rules and risk controls, but outcomes are never guaranteed. Only invest what fits your risk tolerance.

Q. Do you guarantee profits?

No. Markets can move against any strategy. We focus on disciplined risk management and transparent reporting so you can make informed decisions.

Q. Can I invest from any country?

Availability can vary by jurisdiction. If any restrictions apply in your region, you will be notified during onboarding or when attempting to use specific features.

Q. How do you report results?

You can view plan terms, investment status, and account activity in your dashboard. We focus on clear, consistent reporting so you always know what is active and what has been credited.

Q. How do I choose the right investment plan?

Compare the minimum and maximum amounts, ROI, duration, and capital return terms. If you are unsure, start with an amount you are comfortable with and scale gradually.

Q. How do I fund my account?

Log in and use the deposit section in your dashboard. Follow the instructions for the selected funding method and confirm the details before sending funds.

Q. How do withdrawals work?

Submit a withdrawal request from your dashboard. For security, we may apply verification steps and review requests before processing.

Q. When is ROI credited?

ROI is credited based on the plan duration shown on the plan card. You can view your plan status and any credited amounts directly in your dashboard history.

Q. What does “Capital Returned” mean?

Some plans return your initial capital at the end of the investment term, while others do not. Check the plan card to confirm whether capital is returned for that plan.

Q. Can I have multiple active plans?

Yes, many investors diversify by running multiple plans. Your dashboard will show each active plan separately so you can track timelines and results.

Q. Do you charge fees?

Plan terms are displayed before you start. Any applicable fees, limits, or requirements are shown within the platform so you can review them in advance.

Q. How do you keep accounts secure?

We use access controls and security checks designed to protect accounts and transactions. You should also use a strong password and keep your login details private.

Q. Do you require verification?

Depending on your region and the action you are taking, we may require verification to protect your account and comply with policy requirements.

Q. What should I do if I forgot my password?

Use the Forgot Password flow on the login page to reset access. If you cannot access your email, contact support for help.

Q. How can I contact support?

You can reach us via the support email shown in the footer, or from your dashboard if your account is already active.

Q. What if I see an unrecognised login or transaction?

Change your password immediately and contact support. If you have active sessions you do not recognise, log out from all devices if that option is available.

Q. Do you ever ask for my private keys or seed phrase?

No. Never share your private keys, seed phrase, or password with anyone. If someone asks, treat it as a scam and contact support.
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Build smarter crypto and forex portfolios with disciplined risk controls, transparent reporting, and a dashboard built for long term investors.

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